How do I place an order through your web site?
Thank you for shopping with us! If you would like to purchase an item from our web site, simply click the "Add to Cart" button, enter your quantity, and the item(s) is placed in your shopping cart. You can continue to shop by clicking on any of the product categories or you can click the "Continue Shopping" button to be returned to our Home page.
You can always view the contents of your shopping cart by clicking the "View Cart" link in the upper right-hand corner of any page. If you are ready to purchase your items, continue by selecting the "Proceed to Checkout" button in your shopping cart.
What is the average delivery time? How soon after I place my order will I get it?
We try to ship everything within 48 hours of the time we receive your order. If everything is in stock within our main warehouse, we will ship even faster. Purchases that are shipped via UPS (in cases, FedEx) expect to arrive within 3-6 business days from leaving our warehouse. Some items ship from various warehouse locations and can take longer to ship. Please contact us for more information. Please note, all shipping days are calculated in business days, excluding holidays (Monday - Friday).
Where do you ship?
We currently ship to the U.S. only. International, Puerto Rico, or customers in other United States territories may contact the manufacturer of the item for further assistance. Please note that we require a U.S. shipping address and a U.S. credit card billing address.
What credit cards do you accept?
We currently only accept Visa, MasterCard, Discover and American Express.
I have a debit/check card. Do you accept that for payment online?
Only if it is a check card with a Visa, MasterCard, American Express, or Discover logo on it. We cannot process independent or credit union debit or bankcards.
Do you accept checks from an online order?
No, but we do accept Purchase Orders from government or state owned schools, government agencies, and some approved large businesses.
Do I have to pay sales tax and how much is it?
Only Florida residents are required to pay sales tax since we are headquartered in New Port Richey, FL. Our system will automatically add it to orders shipping to Florida.
How do I change or cancel my order once I've placed it?
Please fill out our contact form. Updating or canceling your order may vary depending on if your order has shipped.
Can I check the status of my order?
Contact us for additional help. In most cases, we will send an e-mail containing the UPS or FedEx tracking number to the e-mail address provided in your order.
What is your return policy?
Please check our return policy page for our returns policy. Our return policy changes frequently, please check back for updated information.
What is your product guarantee?
We offer a 30-day money back on the purchase price of our products. Please review our Return Policy for more information.
How long does your warranty last?
For complete warranty information, please refer to the card enclosed in your product packaging from the manufacturer or refer to the manufacturer's website.
I have a question about some of your products. Where can I get more detailed help?
Please carefully read all of the information contained in the products details. Some products offer a link to the instruction manual within this description. If your questions are not answered on our website, please contact us, and we will be able to assist with your questions.
I want to send your company an email. How can I contact you?
Our customer service department can be reached by using our Contact Form.
What is your policy on keeping my information private? Do you sell or share your customer lists?
I've heard people can steal credit card numbers off of websites. How secure is your site? Will someone be able to find my credit card number and use it?
We use the most up-to-date SSL encryption to secure your online purchases. Our website is also secured by McAfee Secure, which is tested for security issues daily. We are a GeoTrust True Site. Please click the icon below to show our companies profile.